Your friend shouldn’t have an issue with returning it, unless they’re 1) returning nearly everything they buy, or 2) have a habit of returning cracked TVs.Thank you all for your advice, it was greatly appreciated! While carrying it from their car to their house, they dropped it and shattered the screen. If it cannot be fixed, they would send Costco a Return Authorization Once Costco receives that, they would put a note on your membership file that you can return the broken TV When you make the return, they will issue you a refund (Cost of the TV incl extended warranty you purchased) then start looking for a new tv RedFlagDeals for iOS and Android makes it easy to stay on top of the latest Canadian deals, flyers and freebies from wherever you are!Join the conversation with thousands of savvy shoppers in Canada’s largest online forum.This feature lets you quickly set up alerts based on keywords you specify.This feature lets you determine how good a deal you are getting on toilet paper purchases.Copyright © 2000 – 2020 RedFlagDeals.com. It was a battle, but we got it replaced. Do you have a Switch or Wii U? That's unethical. So a friend of mine (no, seriously, they just aren’t on Reddit!) I had a TV that cracked on its own. Neither does the Extended warranty for TVs. Maybe your can claim it on your credit card if it has accident damage coverageIf the case & glass are unbroken, one wonders what a 4-year-old could have done? 2 Years Costco Concierge Plus 3 Years, Extended Protection = 5 Years Total Go to Costco and try it.Source: Am membership desk employee. As someone who processes TV's for a Costco returns center, please don't be one of those people who abuse the system. If your kid broke the TV, how can you think of claiming warranty with Costco? No deductibles and no additional fees for TVs $1000 and over. He is worried because he thinks the extended coverage may specifically exclude physical damage. 2 Years Costco Concierge Plus 3 Years, Extended Protection = 5 Years Total The Membership Manager agreed and the return was done on the spot.Costco return policy doesn’t cover accidental damage. Get a case number and go to the store. This is a $1500 tv, he did buy the extended protection plan. Anyone have any experience with this? Is he out of luck or will the Costco return policy cover it?
Warranty and exchange is 2 years.
I wasn’t there so not exactly clear if it was a problem with the legs on the tv or a problem with the weight distribution on the stand. Unfortunately Costco will Within 120 days (90 days for New York residents) of purchase or delivery of the item, whichever is first.A member purchased a display model TV. This evening, he unboxed the tv and set it up on the stand after attaching the legs to the bottom of the tv, whereupon it tipped over onto the floor.
This just stinks for him, he had done a bunch of research and was super happy about the tv.
Costco has the concierge service that will send a tech to make this determination (don't say a word about what your suspicions are) and you will have your verdict wihtout cheating and corss your fingers for a good result. Nothing hit it, ever. I've had stores ship me dinosaurs that are 11-12 years old now.
I’m dead serious. They'll send an email to the store saying that the repair would cost more than the replacement. But this is Costco so they'll probably give you a replacement.I think you're past the 90 day period, I also see in the bottom middle where something smashed into the TV. As long as it’s within your 90 days and it’s on your membership card, our warehouse has refunded every single one. You have no clue what happened based on what you have said. Press question mark to learn the rest of the keyboard shortcuts It cracked while watching TV. You can see where the point of impact was where it kind of spiderwebs out. (Home automation, NOVO (HiFi) Magazine, Google Trusted Photographer, electric vehicles.I tought they offer 2 year warranty on TVs ?! Costco has a veery good consumer reputation, I could see you getting a rule in your favour.The image in the picture suggests panel damage. The Membership Supervisor explained that the 90 day return policy is a no questions asked return policy and the TV can be returned for ANY reason. I literally see refunds all day everyday.Cracked TVs get returned all the time. And I have undying passionate hate for the stores that accept returns on TV's with a cracked screen … If it's under the manufacturer warranty you'd have to send it to them.