I would be utterly embarrassed by the reviews posted! Their Lead411 profile is categorized under the … I won’t make that mistake again.Went into store and ordered furniture which was out of stock they said it would deliver in August. Pick up never happened called on hold FOREVER just to be told they moved it to 7/3/2020 without my consent of even being called to inform me. The company I work for would never do this! This is the WORST customer service EVER ! We will find his phone numbers and set up an auto-dialer.i wish i could call him too. 1 Ashley Way. Not happy.I bought a sectional couch.
He said he would have to speak with someone else and they would call us back early the following morning. And your company does not care! I am an elderly disabled woman who is currently TRYING to get someone to help me with basically buying gorgeous furniture that is falling apart in less than 2 years and OF COURSE was just told that “manufacturer defects” are NOT covered by the “FIVE YEAR EXTENDED WARRANTY” is pressured into buying – and told not to worry about trying to read “all of the small print” because if ANYTHING happened to my furniture (such as a pet peeing on it or chewing it up…a pet I do not even have by the way…..OR children spilling things, tears,holes, lighters or heat damage, MUST I GO ON???) I plan in contacting bbb your customer service is non existent. Their Region Director Retail is Todd W. Hannah. I was promised that my pieces will be delivered in my home. This has happened to us 6 times!!!!! He said that he would send out a serviceman who could fix the corner. Change is not easy for someone on the spectrum like my son, so each time has to be carefully calculated when telling him.My husband was physically told saturday they were waiting on the box spring.
I don’t think I’d get worse customer service even if I prayed! When I call when don’t show up they say I don’t know why.
To which I laughed.
I have been emailing and calling since Feb. 2019 remind you I did purchase a Contract Agreement thinking if my furniture needed any repairs Ashley Furniture would get someone out to take care of right away which by the way I was informed by the salesperson that they would take care of me right away. Todd Ronald Wanek (born 16 March 1964) is an American businessman, the president and chief executive officer of Ashley Furniture Industries, Inc..He is the son of Ronald G. Wanek, chairman of the board of Ashley Furniture Industries, Inc. . In the year 1970, the company had invested in Arcadia Furniture, which was being operated by Ronald Wanek. This is beyond ridiculous. Their contact information is filed under the Furniture/fixtures category. The chairs were the only pieces of furniture not damaged. And I advise others not to as well!This is the response when I emailed Ashley Furniture about an issue with my item and their policy on pricing and replacement procedures…“The delivery fee is not refundable as the table was delivered and assembled.
I contacted corporate headquarters in Arcadia Wi. The bed was delivered several weeks later. Went back to the store and we were told the furniture had been discontinued but the parts could be ordered to repair said furniture. After she ended her conversation with that person, she hung up and told me they would be able to refund the mattress, but not the base. Unavailable Dirk Vandeput is Mondelez International, Inc's CEO. Again loosing my patient, I phoned the 1.800.737.3233 Guest Care spoke to a different associate and same thing was said “Unfortunately”….. Ecommerce is now taking involved. He makes his comeback to The Forbes 400 List of Richest Americans thanks to the market dominance of Ashley Furniture. Called back within five minutes and got a answering machine and left a message.
They said they have to go thru the process of replacing before anything is returned.
That got rescheduled to 16 Jul 2020. I have been trying to get the furniture (that I paid for in full at the purchase) which was damaged at delivery to be replaced or refunded since May 28,2020. That’s why we have protest going on now because of prejudice n racist people. I was told I would receive a refund because they could not get my furniture in and I have yet to receive that refund. MANY PHONE CALLS LATER Finally June 25 a repair person comes out to inspect the chair to tell my parents what any person with one good eye can see big shocker the chair is defective! Now they make me wait to talk with a manager about this problem.
I’m not the only one that’s been taken by Ashley. CREDENTIALS: Todd Wanek began his career at Ashley Furniture Industries shortly after graduating from the University of Wisconsin-Stout, with a bachelor’s degree in Industrial Technologies. I have paid for a cabinet that i have yet to receive for 2 months now. Again, no call to reschedule, so I finally called a day later. We tried the bed out for 25 days and we just didn’t love it. I ordered end tables from the Wilmington Delaware store, and received a phone call saying they were in, drove to the store and they were not!