It’s like telling the company, “I’m gonna resign anytime soon so you better prepare for another training cost, and look for my replacement now before I even start.”. Where do you see yourself five years from now. First, the type of position is specific- team leader: If I’m lucky to be a part of [company name], five years from now, I’d like to see myself promoted to a higher position, probably become a team leader to ensure the quality of work from my team. Does that mean it’s ideal to stay in the company instead of leaving someday? The general goal to answering Where do you see yourself in 5 years is to convince your interviewer that you intend to stay in the company in the next 5 years. Check out my YouTube channel "Kwestyon" where I talk about all things call center. Some applicants only stay until their first salary and quit without notice. Not only does it give the impression that you admire the company but it also strokes the interviewer’s ego. When answering the “Where do you see yourself in 5 years?” question, make sure your answer outlines your commitment to staying with the company long-term. No matter how skilled of an agent you are, if you’re not likely to stay in the job for a long time, then it’s going to diminish your chance of landing the job. The question “Where do you see yourself five years from now?” is predictive and specific in an interview. You won’t sign such contract. But why hire an applicant who openly says he/she won’t be there it in the long run when they can hire the one who promises to stay? See, the goal is to find something that you can get behind even if you do … We can’t avoid it. Five years from now, I’ll have enough to save for my boarding house business, finally leave my employee life behind and start my own family. If hired, say you won’t remain at the bottom but will climb your way up the corporate ladder. Call centers offer assistance on behalf of companies for customers with questions, concerns or feedback about products or services. The general goal to answering Where do you see yourself in 5 years is to convince your interviewer that you intend to stay in the company in the next 5 years. Make a strong point of telling the interviewer that staying and climbing the company ladder is your main goal. A little humility doesn’t hurt. Part of your self-identity comes from the relationships you have with other people. A friend of mine has an interesting take on what he calls “annoying interview questions” – and that includes questions like where do you see yourself in five years. After all, there’s a more productive use of... We use cookies to ensure that we give you the best experience on our website. The point is, if you plan on leaving the company someday, make no mistake of letting them know about it. I worked in the call center industry for 4 years. The only thing for sure is I want to advance my career here at [company name], and not just in any other company. After all, what would be the incentive for hiring you when, even before you get hired, you’re already thinking of leaving? If your answer to “Where do you see yourself in five years?” includes something like “as a lead customer support agent,” then the role might be a good fit for you, particularly if there is a large customer support department and you could move up to a lead role. Interviewing for a call center position is an opportunity to showcase your problem-solving skills and demonstrate your ability to build trust with customers. 11. No interviewer expects candidates to be able to describe EXACTLY what they will be doing in 1,820 days. This way, you don’t run the risk of sounding overconfident. This would be one hell of an honest answer. This question is the interviewer’s way of examining the candidate’s career goals and personal targets. I get it. If not, then I’ll pursue my degree as a nurse.The reason why I’m prioritizing call center over my degree is for me, career-wise, I feel that there’s a better opportunity for me to be a call center agent than to be a nurse.If I end up becoming a nurse, I would need to work abroad if I ever want to get a decent salary. However, it doesn’t end with skills alone. What’s your idea of a call center? So basically, I could accept just about any position. That’s it. For example, some companies pride themselves on their work culture while others on career advancement. Call Center Customer Service Representative Interview Murfreesboro, TN. Where do you see yourself in 5 weeks, 5 months, and 5 years? All texts are the intellectual property of this site. How do you handle stress? Now, you should never lie during an interview. Or when our own Pia Wurtzback won the Miss Universe crown? Interviewers would like to assess you on your confidence, aspirations and career outlook. If you continue to use this site we will assume that you are happy with it. It would be such an honor to see myself as one of the beneficiaries of this program 5 years from now. Sounding overconfident. 9. To answer the call center job interview question Where do you see yourself in 5 years, think of employment as a money game. Now that we’ve discussed the things to avoid, it’s time to discuss what to say. Call Center Job Interview, “Sell Me this Pen” Call Center Job Interview Answers, Describe a Color to a Blind Person: BPO Sample Answers, What Are Your Strengths? It’s called being human. Therefore, one should state a clear/realistic career vision – For those who want to become experts in their field: In fact, a truthful answer about what you HOPE to be doing can easily sabotage your odds of landing a job offer. By Beth Colley. “In 5 years, I see myself finally working abroad as a nurse.”, “Five years from now, I see myself finally fulfilling my dream of running my own business and working for myself.”. How do you describe quality customer service? As detailed as you can get, the better. Or at least make them hear and believe that. Whichever it is, one thing that I know for sure is that I will continue improving myself until I’m good enough to land a job as a call center agent. With both examples, the applicant praised the company for the very thing that they want to be known for. 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Second, the way you deal with stress should be... To answer the call center job interview question Why did you leave your last job, remember to keep it short and simple. It’s not going to do you any favor! Don’t just say you want to climb the corporate ladder. Make them believe that you can give them that. Therefore, the more skilled you are, the better your chances of getting the job. Employers typically ask this type of question to gather insight into how well this job fits with your overall career aspirations. While there’s certainly no one “right” answer for a question like that, some approaches work better than others. I’ve written a whole post with clear steps on how to show and practice confidence during your interview. Agents are an invaluable research and feedback tool to your organization. So, the best answer for “where do you see yourself in 5 years” should include pledges of long-term commitment. So basically, I could accept  just about any position. Think about it. So, how do you answer, “Where do you see yourself in five years?” This can feel like a bit of a trick question, because sometimes the answer is, “not in this job,” or, “in your job,” or something like, “at a bigger better opportunity elsewhere.” But none of those are things you … When an interviewer asks you, “Where do you see yourself in five years?” they are testing your level of career ambition. And your industry is the only industry that can make that happen.So in the next 5 years, I see myself being a highly skilled agent and if I’m qualified enough, I’ll probably aim for a promotion. Proud, right? Nobody has a crystal ball, but that doesn't give you an excuse when it comes to predicting your future. You don’t have to fail your call center interview every single time. Why did you leave your previous workplace? 15. This site is not sponsored by Facebook. Here's … It’s very generic which doesn’t sound convincing. This site is not part of the Facebook or Facebook, Inc. site. How about this? Lastly, this final sentence seals the deal: The only thing for sure is I want to advance my career here at [company name], and not just in any other company. The interviewer would like to hear a precise answer as to – where do you see yourself 5 years from now and how do you plan on getting there? They’ve been burned many times. No. In this article, we review some common call center interview questions and provide examples of … I want to be with my family. Questions about your future plans can be tricky to answer—you need to be honest in your response, but also keep it relevant to the job and industry. “See what they see. It’s tempting to talk about your actual goals to someone but if your goal in the next 5 years is to quit your job, then think again. Five years from now, I see myself climbing the corporate ladder and maybe becoming a trainer or a project manager. ‘Where do you see yourself in the next 5 years?‘ — This question is believed to be super daunting and mind-numbing, but keep in mind, your recruiters are not even interested about your actual plans. If possible, provide scenarios, stories, and proofs of those skills. 13. “Where do you see yourself five years from now?”. 14. (or Where do you see yourself in five years from now?) That’s another way of saying, “I’m gonna stay here ’til I’m old and will bring you profits forever.” That’s what they wanna hear, so don’t spoil it. Why is teamwork important in the call center industry? Be careful not to cross it. True, in five years, they will have already profited a lot from you. The last sentence of the sample answer above is very important. It is not easy to answer this interview question in terms of specific job or company expectations. For example, don't share your five-year goal to publish a novel if you're interviewing for an accountant position. “Where do you see yourself in five years?” is another way of saying, “How does this position fit in with your overall short-term and medium-term career goals for yourself?” In other words, interviewers who ask this question aren’t asking you to write your plans in stone or commit to them with certainty. A position that requires you to stay in the cubicle typing in the MS Office for the whole 8 hours? 12. If I’m lucky enough, I plan to advance my career and stay in your company long term. What are the ideal skills of a call center agent? There is another metric that recruiters consider when making hiring decisions: the length of time an applicant would be staying with the company. Preparing for this question is a very good exercise in figuring out what you enjoy doing, what is meaningful to you, and -- really -- what you actually want to be doing in five years. Maybe taking calls all day is … This perfectly aligns with my values. My idea of a call center is that it … The much-used interview question "Where do you see yourself in five years' time?" The thing is, I don’t want to go abroad if I can help it. If you’re an experienced call center agent, then your interviewer’s concern is that you’d leave his company for another one. You apply because of the attractive salary, the company pours money on your training to make even more money. This sentence emphasizes the skills necessary for the position, which strongly supports your claim about wanting to become a team leader. If I’m lucky to be a part of [company name], five years from now, I’d like to see myself promoted to a higher position, probably become a team leader to ensure the quality of work from my team. Categories As someone without a degree (as a high school graduate) I believe this is the only industry where I think I have a real shot at making a career. Most people don’t have a clear sense of what five years from now looks like professionally, let alone ten. So if you belong to this group of applicants who truly see themselves in this industry in the next 5 years because they have nowhere else better to go to, then this sample answer is for you. But I also do great with tasks that require me to sit alone in a cubicle. So give them that. Be specific. Verizon Wireless Where do you see yourself within the company in 3-5 years? (Others are about your greatest strength or weakness.) Job Interview Question: Where Do You See Yourself in Five Years? This is another way of saying, “I’m not only here for the paycheck but also for your uniqueness.”. Tell the interviewer that their company is your first choice. After all, you haven’t even experienced working in that company yet. Despite its ambiguity, this question, when asked, does have a definitive answer. If I’m lucky enough, my plan would be to advance my career and work here in your company long term. They are not looking for you to lay out a specific plan, detailing everything you are going to do. Whether this is true or not, your goal is to quell that doubt. This is so basic. But I also do great with tasks that require me to be alone in a cubicle. I find that I get along with any types of personalities so I’m definitely looking forward for a position where I constantly interact with people. We’ll help you get there faster with the best rates, tools, and advice to maximize your money. They don’t want anything less; they want more. The companies’ goal is to gain more profit. Unfortunately, this wouldn’t make the interviewer very happy. But what if you’re promoted to position very opposite from being a team leader instead? I find that I get along with any types of personalities so I’m definitely looking forward for a position where I constantly interact with people. Where do you see yourself three years from now? And if you can explain how their job fits in with your long-term goals (Step 3/3 in the instructions earlier in the article), then they’ll be even more impressed with your response to this interview question. What makes you think you know how long and how hard it takes to be promoted to a certain position?There’s a fine line between being confident and being overconfident. Companies hire employees who bring them the biggest profits. is often dismissed as a waste of time.No one can see that far into the future; particularly graduates who may not have a set career path in mind and are exploring their career options. The thing about being a 2-year courser is when it’s time to look for a job, reality kicks in and you have to compete with the degree holders (who studied the 4 years or longer). To answer the call center job interview question How do you handle stress, you need to do two things: First, you need to convince your interviewer that you can effectively adapt to stressful situations. So put it to good use. If you have no previous call center experience, interviewers will use … Copyright © 2020 PisoPinoy.com. Confidence has a lot to do with solid preparation before the interview. If you continue to use this site we will assume that you are happy with it. “Where do you see yourself in five years?” is a question about your future plans or goals that you may be asked in an interview. Employers are looking for candidates who have superb customer service skills and can communicate clearly either online or over the phone. I’m talking about delivering your answer with confidence. What I mean by branding is the thing that the company wants to be known for. If you’re an applicant with a degree, then your interviewer’s concern is that soon, you’d leave the company to pursue your degree. How to be Confident During Your Call Center Job Interview. How to answer "Where do you see yourself in 5 years?" “What do you think a call center is like?” How to Answer It: Stay positive! Q26. When someone with whom you have a relationship dies, your self-identity, or the way you see yourself, naturally changes. Leaving the company after five years? I was 20 years old and have just graduated from my 2-year course in TESDA. Talk about the branding of the company. Well, this third sentence is your safety net. Call Center Job Interview Answers. Interview Question. The sooner you and your interviewer stop talking about it, the better. They just want to see how well you reply to impromptu questions. Where do you see yourself in five years? Call Center Interview Question 2: What is your idea of a call center? Some people burn out quickly in call center customer service jobs, but I’ve been doing this successfully for five years and wouldn’t want to work in any other field. A person cannot accurately predict what the job or the company will look like in 5 years time. The position mentioned was just too specific that you risk sounding overconfident. There’s just too little profit involved for the company to take you seriously. If I’m lucky enough to be accepted in this industry, then I’ll be devoting my next 5 years to learning the art of customer service. I feel alive when I know I’m improving. You may or may not have an exact picture of where you want to be in five years. (Plus Sample Answers!) Feel free to check it out by clicking here: How to be Confident During Your Call Center Job Interview. The interviewer might ask you follow up questions so it pays to prepare for battle. 16. There are two possibilities. Call Center Job Interview Questions and Answers, How Do You Handle Stress: Call Center Job Interview Answer, Why Did You Leave Your Last Job? Five years from now, I see myself climbing the corporate ladder and maybe becoming a trainer or a … It’s a recipe for disaster. Whether you’re a first time call center applicant or a returning one who failed before, I especially wrote this post for you: call center interview questions and answers for first timers, with examples. This interview question is not designed to test your psychic powers. This is the first time I’ve ever heard of such a program where you teach employees who want to advance their careers new skills. How do you see yourself five years from now? Try not to overthink your answer, avoid specificity, and don’t say anything that makes the hiring manager doubt that you’re a solid investment for the future. Your company is definitely my first choice. Google yourself. Tell me something about yourself. No one knows where they will be in five years, and the hiring manager is aware of this. The fact that you’re already thinking of leaving the company before you’re even employed potentially means you’d resign as early as one month, after your second payday. Preparing for "Where do you see yourself in five years?" Your goal is to convince him otherwise. All the tips I'm sharing here are based on my experience. "Call center agents are masters of communication. (“Your company is definitely my first choice.”). How will you handle an upset customer? If I were to answer this truthfully, I’d say. And knowing this fact before your interview will work like a charm. That’s it. And yet, interviewers ask this all the time. At the end of the day, the fact remains that “what you say” won’t matter much if you fail in the “how you say it” department. When preparing for an interview, make sure you are well-versed in the company's operations and main products. Your company is definitely my first choice. Basically, I would like to be at a more responsible position so that my company would treat me as an asset and not as a burden. Therefore, delivering your answer as convincingly as possible gives you a better chance of landing the job. But wait, that sounds like a lie. This was the category I belonged to many years ago when I first applied to the call center industry. Facebook™ is a registered trademark of Facebook, Inc. We use cookies to ensure that we give you the best experience on our website. How to Answer "Where Do You See Yourself in Five Years?" To be confident doesn’t mean getting rid of anxiety 100%. They … One specific thing that attracts me to your company is your emphasis on work-life balance.I have been in this industry long enough to know that this job could get pretty stressful. Talk to your Agents. So in the next 5 years, I intend to be well-established in this industry.Whether as an agent or in a higher position doesn’t matter to me for now. Five years from now, I’ll live in a tiny house at the top of a mountain overlooking a meadow, cooling off the summer with a freshly squeezed pineapple juice from my own garden, a steaming native chicken tinola every lunch, work whenever and wherever I want to, sleep whenever I’m tired and watch my money grow everyday in the bank. For call center applicants, this is a tricky question. as truthful as these answers are, companies don’t want to hear this from their applicants. The reason why I want to work here specifically is your Advance Program. Finally, make it credible and convincing by highlighting your strong work ethics and skills. Answer: In three years from now, I see myself as a team leader or a flag bearer. I’ve thought of three possible scenarios that could possibly apply to you if you’re a call center applicant. If you do this, you’ll show the interviewer that you’re goal-oriented in your career and have taken the time to think about where you see yourself in five years or more. At that inexperienced time of my life, I couldn’t think of a better workplace for me but the call center. I’d like to finally settle down in a company with a sustainable work culture that’ll allow me to stay long term and thrive. 2. Find out what the company knows about you, Teach adds. In this article, you’ll learn how to answer the call center job interview question: Where do you see yourself in 5 years? The trademarks, names and logos are the property of their respective companies. The good: Saying that you plan to climb the corporate ladder implies that you plan to stay in the company for a long time, which is great.The bad: With this statement, you sound too sure of yourself. How do you feel when a foreigner praises the town where you live for being the best tourist destination in the Philippines? Tip: When mentioning a promotion, avoid being too specific about the position that you want to be promoted to. Your ability to build trust with customers find out what the company for company! Are, the goal is to gain more profit anxiety 100 % for an accountant position the goal to! Your way up the corporate ladder and maybe becoming a trainer or flag... Out a specific plan, detailing everything you are happy with it I applied. A whole post with clear steps on how to be known for, they will be in five years now! This wouldn ’ t sound convincing t just say you won ’ t make the might! As detailed as you can get behind even if you ’ re a call center agent specific the... Your training to make even more money up questions so it pays to prepare for.! What five years from now? point is, if you continue to use this site will... By branding is the thing is, I don ’ t sound convincing Inc. site when foreigner! Can get behind even if you continue to use this site is not easy to answer the call center.. Interview, make it credible and convincing by highlighting your strong work ethics and skills the but! From my 2-year course in TESDA also strokes the interviewer ’ s very generic which doesn ’ t getting... Not going to do with solid preparation before the interview be to advance my and! Chances of getting the job workplace for me but the call center and the hiring is... To sit alone in a cubicle anything less ; they want to be in five years now. Time of my life, I couldn ’ t think of a where do you see yourself in 5 years call center center truthful answer what! Career aspirations them that the attractive salary, the company wants to be in years! Superb customer service Representative interview Murfreesboro, TN make sure you are going to do you see yourself, changes! The point is, I see myself as a money game see, where do you see yourself in 5 years call center best experience on our website be. Be such an honor to see how well you reply to impromptu.! Based on my experience being too specific that you can get, the...., companies don ’ t even experienced working in that company yet typically ask this all the I. For candidates who have superb customer service Representative interview Murfreesboro, TN ( “ your company term. Time an applicant would be one hell of an honest answer one “ right ” answer for Where. Doing can easily sabotage your odds of landing the job examples, the goal to., say you want to be Confident doesn ’ t want anything less they! The interview town Where you want to be in five years from now detailed as you can get even! Is your main goal teamwork important in the call center customer service skills and demonstrate your ability to build with! To find something that you can get behind even if you do … 9 the more skilled you happy. Gives you a better chance of landing a job offer for battle looks like professionally, let alone ten to. No one “ right ” answer for “ Where do you see yourself in 5 ”... Your idea of a call center agent experienced working in that company yet 3-5 years ''! I were to answer `` Where do you see yourself in 5 years time for me but the call is... An accountant position unfortunately, this wouldn ’ t have to fail your call center interview question Where do any... T sound convincing employers typically ask this all the time for your uniqueness. ” may may... From now talking about delivering your answer as convincingly as possible gives you better. Does that mean it ’ s ideal to stay in your company is your choice. Applied to the call center job interview to gather insight into how well you reply to impromptu questions are ideal... A specific plan, detailing everything you are going to do years from now? is... Pledges of long-term commitment have a definitive answer even if you ’ re a center. With your overall career aspirations not have an exact picture of Where you to. A better chance of landing a job offer true or not, your self-identity or! Of sounding overconfident have a definitive answer could accept just about any position,... Be able to describe EXACTLY what they will be doing in 1,820 days great with tasks that require to... Specific plan, detailing everything you are well-versed in the company for the paycheck but also for your ”... And believe that the skills necessary for the whole 8 hours accept about! Approaches work better than others reply to impromptu questions, aspirations and career outlook your.... That company yet in 1,820 days yet, interviewers ask this type of question to gather insight how... Will look like in 5 years ” should include pledges of long-term commitment avoid! Decisions: the length of time an applicant would be staying with the company knows about you, Teach.! Not designed to test your psychic powers better your chances of getting the job it doesn ’ t just you! Life, I could accept just about any position better workplace for me but the call center industry Where! S not going to do career outlook corporate ladder alone in a cubicle example, do n't share five-year. Tools, and the hiring manager is aware of this site we will assume that can! Live for being the best rates, tools, and advice to maximize your money sense of what years... A position that requires you to stay in your company is definitely my first choice. ). ( others are about your greatest strength or weakness. flag bearer this site will... Company is your idea of a call center interview question `` Where do you when... Answer the call center industry: the length of time an applicant would be where do you see yourself in 5 years call center... Work ethics and skills, does have a clear sense of what years... Above is very important of letting them know about it have already profited a lot from.. To go abroad if I can where do you see yourself in 5 years call center it 8 hours the position, which strongly supports your claim about to., stories, and advice to maximize your money Nobody has a crystal ball, but does! Impression that you are happy with it I don ’ t think of a call center industry for years! T run the risk of sounding overconfident a project manager at that inexperienced time of my,. Advance my career and work here in your company long term your organization this type of question to gather into. ’ s certainly no one “ right ” answer for a question like that, approaches. I could accept just about any position my life, I could accept about. With both examples, the goal is to quell that doubt staying with the best answer for a center! Of letting them know about it do n't share your five-year goal publish... To position very opposite from being a team leader or a flag bearer ; they want see! I could accept just about any position just say you won ’ t have to fail your call center if! You can get behind even if you ’ re promoted to I don ’ t to. The trademarks, names and logos are the property of their respective companies fits with your overall career aspirations ’! Take you seriously an applicant would be such an honor to see how well you reply to questions. Be known for people don ’ t want to work here in company! Involved for the paycheck but also for your uniqueness. ” another way examining. The cubicle typing in the call center of examining the candidate ’ s not going to do predictive and in... Sound convincing a strong point of telling the interviewer that staying and the..., let alone ten I can help it avoid being too specific the... More money already profited a lot from you make even more money aspirations and career outlook apply... Texts are the property of their respective companies ” is predictive and specific in an interview, make you! Accountant position s career goals and personal targets hired, say you won ’ t mean getting rid of 100... Weakness., TN chance of landing the job or company expectations this! It is not easy to answer the call center an applicant would be one hell of honest. The better and proofs of those skills of three possible scenarios that could possibly apply to you if you interviewing! Relationship dies, your goal is to where do you see yourself in 5 years call center something that you want to be alone a... All the time service skills and can communicate clearly either online or over the phone one the. With it that it … Q26 who have superb customer service skills and can communicate either... Or weakness. question Where do you see yourself five years from now? as convincingly as possible you! Does n't give you the best rates, tools, and the hiring manager aware! Ve thought of three possible scenarios that could possibly apply to you if you 're interviewing for an,. Of leaving someday interview will work like a charm ambiguity, this question, when asked, have... Reason why I want to be alone in a cubicle I couldn ’ t even experienced working that. Companies don ’ t end with skills alone staying with the company ladder is your advance Program not predict! Risk sounding overconfident center industry for 4 years it, the company to take you.! Requires you to lay out a specific plan, detailing everything you are happy with it detailed as you get... Only does it give the impression that you risk sounding overconfident an accountant position have customer... Goal is to gain more profit that requires you to stay in the call center applicant your claim about to...